Policing Took Action - Now Others Must Step Up

Since the summer, 1,840 arrests have been made, with 1,103 individuals charged, reinforcing policing’s commitment to justice.

The report fails to accurately assess policing’s role in countering harmful online content. It overlooks the reality that law enforcement cannot and should not regulate social media, placing unrealistic expectations on policing while ignoring the critical responsibility of platform providers and regulators. Without robust detection, moderation, and removal of false narratives, misinformation will continue to fuel unrest unchecked.

Policing cannot function effectively when digital platforms allow harmful content to spread without consequence. The lack of accountability in the report undermines the broader need for a multi-agency response to misinformation and disorder.

Public education also has a critical role to play. Equipping communities with the tools to assess online content critically must be a shared effort across government, tech companies, and civil society. Tackling misinformation requires a coordinated, multi-sector approach.

We note the Inspectorate’s concerns about national debriefing. However, policing has already conducted multiple operational debriefs, covering both intelligence and crime, with extensive feedback gathered across forces. These insights, alongside HMICFRS recommendations, are being taken forward under NPCC leadership.

Policing is advancing innovative technology solutions to enhance monitoring of misinformation and disinformation, building on social listening platforms used during the disorder. Strengthening collaboration with the Cabinet Office, we are now more closely integrated across government and policing to improve coordination.

The Neighbourhood Policing Guarantee has expanded the capacity for force neighbourhood teams to engage more effectively with their communities. Additionally, we have been developing advanced technology to better assess real-time public sentiment through enhanced community tensions monitoring.

Policing will continue working with partners to implement these recommendations decisively, ensuring a proactive and resilient approach to disorder prevention while maintaining our commitment to public safety.

Chief Constable BJ Harrington is the NPCC Lead for Operations and the former Gold Commander of Operation Navette. He said:

“We appreciate the Inspectorate’s dedication in engaging with representatives from across policing and for recognising the professionalism and bravery demonstrated by our officers and staff during an extremely challenging period. The commitment of frontline officers to maintaining public safety, often in the face of significant personal risk, deserves acknowledgment, and we are pleased to see this reflected in the report.

“The assertion that no debrief took place does not reflect the extensive review work that has been undertaken since the events last summer. In response to the disorder, policing conducted national debriefs covering both intelligence and crime, ensuring key insights were gathered and shared across forces. These debriefs, convened by the College of Policing and individual forces, allowed policing to review its approach, strengthen intelligence-sharing, and refine operational strategies.

“We welcome the Inspectorate’s recommendations and we'll continue working with partners to refine and improve our response to fast-moving and unpredictable disorder. However, it is important to recognise the broader role of communications in operational success and ensure a more comprehensive approach to tackling misinformation.”

Chief Constable Gavin Stephens is Chair of the NPCC. He added:

“Following the events of last summer, it was right that policing was questioned and scrutinised, and we recognise the Inspectorate’s role in that process.

“However, a more balanced assessment is needed, particularly regarding policing’s role in tackling misinformation and disinformation. While there are lessons to learn, it is crucial to acknowledge that law enforcement does not - and should not - regulate online content. Responsibility for ensuring information is accurate and does not fuel harm lies with those posting it, platform providers and regulatory bodies.

“The report states that policing has “no proper answer” for tackling misinformation and disinformation, but the issue extends far beyond law enforcement. No public sector organisation or body responsible for public safety is fully equipped to address the scale and complexity of the problem. Policing alone cannot be expected to lead or resolve this volatile challenge; it requires a coordinated, cross government approach. This reality must be acknowledged.

“The report did not fully recognise the successes of the media strategy, particularly in delivering behaviour change and deterrence messaging, which are essential in countering rapidly spreading false narratives that can incite disorder.  I pay tribute to colleagues in local policing and communications, who worked tirelessly with media colleagues to ensure accurate information, and the consequences of involvement in violent disorder, were widely known and understood.

“A proactive communication model is needed, one that enables policing to engage directly with communities, providing accurate and timely information without overreliance on traditional media. However, achieving this requires resources that policing simply does not currently have, as financial pressures continue to mount.

“Strengthening intelligence alone is not enough to mitigate the risks posed by misinformation. A comprehensive approach is required - one that incorporates education during peacetime, stronger regulatory oversight, and independent messaging strategies extending beyond policing.

“We remain committed to learning from these events, refining our approach, and ensuring policing is prepared, resilient, and proactive in facing future challenges.”

Notes to editors

• NPCC response to part 1 of Inspectorate report can be found here
• Home Affairs Report Commends Officers, Rejects 'Two-Tier Policing' Claims

The national policing response launched by NPCC - Operation Navette - was created to provide effective national coordination for the planning and response to demonstrations and disorder, as well as engagement and communication with forces, government and key national stakeholders. This included:

• A national Gold group established and led by the NPCC Public Order and Public Safety Lead.
• An intelligence coordination group led by the NPCC Intelligence Lead.
• The activation of the national mobilisation plan and the development of national strategic public order research, with NPoCC assuming a central coordination function for all public order assets across the country.